For the last two weeks, really since May 2023, we have had a bad internet connection. But the last two weeks have been horrible, most of the time seemed like downtime. It got to a point I needed to call Verizon and find out what was happening. I tried numerous times to restart the router and troubleshoot via the Verizon app which they recommend. Then I tried a chat session, the first time we got disconnected due to doing it via my computer, I should have known better. But then I tried again via computer, and the same thing happened. I was pretty upset. I finally decided to try the chat session via my browser on my phone and have it on data only. Well, when the rep needed me to go to my browser and do a speed test, we got disconnected. I was fuming by this time, but trying to keep my cool. I then decided to call and went through everything Continue Reading